No Splinters, Just Safe Fun.

Unlike other woods that crack into sharp pieces, Coffee Wood is dense and fibrous. As your dog chews, saliva softens the wood, releasing fine, soft fibers that act like natural dental floss. These fibers are harmless and digestible.

Size Guide & Pricing

Choose the perfect size for your furry friend.Available in 5 sizes (S to XXL)

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Healthy Play

Handmade from coconut husks, this ball is the perfect eco-friendly alternative to plastic toys. Its unique fibrous texture acts as a natural toothbrush.

Size Guide & Pricing

Choose the perfect size for your furry friend.Available in 3 sizes (M to XL)

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Built for Action

Designed to withstand vigorous games, this braided coconut fiber rope is perfect for interactive play. It strengthens the bond between you and your pet.

Size Guide & Pricing

Choose the perfect size for your furry friend.Available in 3 sizes (M to XL)

Ready to order?

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PRIVACY POLICY

At Chienalafolie, we place the highest importance on the protection of your privacy and the security of your personal data, in compliance with Quebec’s Law 25.

1. Personal Information Collected

When you make a purchase from our store, we collect the information necessary to process your order:* Identity: First and last name.
* Contact Information: Shipping address, billing address, and email address.
* Browsing Data: IP address and browser type (via Carrd) to improve your user experience.

2. Consent and Use

* Transaction: By providing us with your personal information to complete a sale, you consent to our collection and use of that information for that specific purpose only (including delivery and customer service).
* Marketing (if applicable): We will only send you promotional emails if you have explicitly opted in. You may unsubscribe at any time.

3. Data Sharing (Third-Party Providers)

To ensure the store's operation, we share your data with trusted partners:* Square: For secure payment processing. Your credit card data is encrypted and is never stored on our servers.
* Carrd: For website hosting services.
* Shipping Services: To ensure the delivery of your packages.

4. Security and Retention

We take reasonable security measures to protect your information from loss, theft, or unauthorized access. Your data is kept only as long as necessary to fulfill the purposes for which it was collected or to meet legal requirements (such as accounting).

5. Your Rights (Law 25)

As a user, you have the following rights:* The right to access and rectify your data.
* The right to withdraw your consent at any time.
* The right to request the erasure of your personal information.

6. Data Protection Officer

In accordance with Law 25, the owner of Chienalafolie serves as the person responsible for the protection of personal information.For any questions or to exercise your rights, please contact us at: [email protected]

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TERMS OF USE & REFUND POLICY

Access to and use of the chienalafolie.com website are subject to these terms and conditions. By browsing this website, you unreservedly accept the terms and conditions below.

1. TERMS OF USE (CGU)

1.1. Intellectual Property

All content on this site (text, logos, "Qualité Maîtrisée" images, product descriptions) is the exclusive property of Chienalafolie. Any unauthorized use or reproduction is strictly prohibited.

1.2. Accuracy of Information

While we strive to provide accurate information, Chienalafolie does not guarantee that product descriptions or other content are error-free. Our products being 100% natural (wood and fibers), the visual appearance may vary from one piece to another.

1.3. Authorized Use

It is forbidden to use this site for illegal purposes or to transmit computer viruses. We reserve the right to terminate access to the service in the event of a violation of these terms.

1.4. Limitation of Liability

Chienalafolie cannot be held liable for direct or indirect damages resulting from the use of products sold (e.g., normal wear and tear of a chew toy). Human supervision is mandatory at all times while your pet is using our products.

2. DETAILED REFUND POLICY

2.1. Eligibility for Refund

* Intact Product: To be eligible, the item must be unused, unchewed, and in its original packaging.
* Proof of Purchase: A Square receipt or proof of purchase is required.
* Sale Items: Only regular-priced items are refundable. Sale items or those purchased with a liquidation code are final sales.

2.2. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.* Approval: The refund will be processed and automatically applied to your original credit card or payment method via Square.
* Timelines: Refunds typically take 5 to 10 business days to appear on your statement, depending on your financial institution's policies.

2.3. Delayed Refunds

If you have not yet received your refund:
1. Double-check your bank account.
2. Contact your credit card company.
3. If the issue persists after 10 business days, contact us at: [email protected].

2.4. Exchanges

We only replace items if they have a major manufacturing defect upon receipt. For an exchange of the same item, please contact us within 48 hours of delivery.

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SHIPPING & RETURNS POLICY

At Chienalafolie, we are committed to offering you a “Quality Controlled” experience, from the
confirmation of your order to the final chew.

1. SHIPPING

* Shipping Zones: We currently ship throughout Canada.
* Processing Times: All orders are carefully prepared and processed within 24 to 48 business hours.
* Shipping Fees: Rates are automatically calculated by our Square platform at checkout, based on your location and package weight.
* Tracking: Once shipped, you will receive a confirmation email with a tracking number to follow your delivery.
* Address Accuracy: It is your responsibility to ensure your address is correct. If a package is returned due to an incomplete or incorrect address, reshipping fees will be the customer's responsibility.

2. CANCELLATIONS AND MODIFICATIONS

Due to our fast processing times, you have a 12-hour window after purchase to request a modification or cancellation.Once the order has been processed by our shipping center, no changes can be made.

3. RETURN POLICY (14 DAYS)

We accept returns within 14 days of the date you receive your products.* Strict Hygiene Policy (Crucial): For canine safety and cross-contamination prevention reasons, we do not accept any returns on products that have been removed from their original packaging, used, or chewed.
* Only new, undamaged items in their original packaging will be refunded.
* Return Shipping Costs: Shipping costs for returning a product are the sole responsibility of the customer, except in the case of a product that was defective upon receipt.
* Sale Items: Only regular-priced items can be refunded. Items on sale or purchased with a clearance code are final sales.

4. RETURN PROCEDURE

To initiate a return:1. Contact us by email at [email protected] with your order number.
2. Once your request is validated, we will provide you with the return address.
3. We recommend using a shipping service with tracking, as we are not responsible for packages lost during return transit.

5. DEFECTIVE OR DAMAGED PRODUCTS

If you receive a product with a major manufacturing defect, please contact us within 48 hours of receipt at [email protected] with a clear photo of the defect.We will arrange for a replacement or a full refund at our expense.

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TERMS AND CONDITIONS OF SALE (T&Cs)

These Terms and Conditions of Sale govern the contractual relationship between the company Chienalafolie and any person making a purchase on the website chienalafolie.com.

1. Purpose and Acceptance of Terms

The customer acknowledges having read, at the time of placing an order, these T&Cs and expressly declares to accept them without reservation.These conditions shall prevail over any other conditions.

2. Products and "Qualité Maîtrisée" (Mastered Quality)

* Nature of Products: Our products (coffee wood, coconut fibers) are 100% natural.Therefore, each piece is unique. Minor variations in color, shape, and texture compared to the photos on the site are normal and do not constitute a manufacturing defect.* Availability: Product offers are valid as long as they are visible on the site, within the limits of available stock.

3. Price and Payment

* Prices: Prices are indicated in Canadian Dollars (CAD), excluding taxes and shipping costs. Applicable taxes (GST/QST) and shipping fees are calculated during the checkout process.
* Payment: Payment is made via the secure Square platform.Chienalafolie never has access to your banking details. The order is only validated after confirmation of payment.

4. Shipping

* Zones: We ship across Canada.
* Processing Time: Orders are typically processed within 24 to 48 business hours.Chienalafolie cannot be held responsible for delays caused by the carrier or by address errors provided by the customer.

5. Right of Withdrawal and Returns

* Timeframe: In accordance with consumer protection best practices, you have 14 days after receipt to request a return.
* Strict Conditions: For obvious reasons of canine hygiene and safety, only items that are unused, unchewed, and in their original intact packaging will be accepted.
* Fees: Return shipping costs are the sole responsibility of the customer.

6. Liability and Safety

The use of products sold on the site is the sole responsibility of the pet owner.Chienalafolie cannot be held liable for damages resulting from inappropriate use (incorrect size chosen, lack of supervision during chewing).Human supervision is mandatory during the use of our products.

7. Applicable Law and Disputes

These T&Cs are subject to the laws in force in the Province of Quebec, Canada.In the event of a dispute, the parties agree to seek an amicable solution before any legal action before the competent courts of the district of Joliette (or Montreal).

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LEGAL NOTICE

In accordance with current legal provisions, we hereby inform the users and visitors of the website chienalafolie.com of the following information:

1. Legal Information

* Owner and Publisher: The website chienalafolie.com is the exclusive property of Chienalafolie, a company managed by its owner residing in Repentigny, Quebec, Canada.
* Publication Manager: The manager of Chienalafolie.
* Contact: For any questions, you may contact us by email at: [email protected]

2. Website Hosting

* Platform Provider: Carrd Inc., 231 Public Square Suite 300, Franklin, TN 37064, USA.
* Payment System and Transaction Pages: Squareup International Limited (Square), 70 Sir John Rogerson’s Quay, Dublin 2, Ireland (and Square Technologies Canada).

3. Presentation and Principles

The Chienalafolie website provides a range of services for users with the purpose of offering natural dog chew products (coffee wood, coconut fiber) under the "Qualité Maîtrisée" (Mastered Quality) seal. The user acknowledges that they use the information provided on the site under their sole responsibility.

4. Intellectual Property

Chienalafolie is the exclusive owner of all intellectual property rights or holds the rights to use all elements accessible on the site, including the structure, text, logos, and images. Any reproduction, representation, modification, or adaptation of all or part of these elements is prohibited without prior written authorization.

5. Data Protection (Law 25 - Quebec)

The website complies with personal data protection requirements. For more details on the collection and processing of your data, please refer to our Privacy Policy.

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