No Splinters, Just Safe Fun.

Unlike other woods that crack into sharp pieces, Coffee Wood is dense and fibrous. As your dog chews, saliva softens the wood, releasing fine, soft fibers that act like natural dental floss. These fibers are harmless and digestible.

Size Guide

Choose the perfect size for your loyal companionAvailable in 3 sizes (M to XL)

Satisfies their instinct. Protects their health.

Braided for the sheer joy of chewing and shredding, coconut fiber offers a safe alternative to toxic plastics. Its natural fibers act as a built-in toothbrush while your dog enjoys deconstructing it—completely safe for their stomach.

Size Guide (Coco Duo)

Choose the perfect size for your loyal companion.Available in 3 sizes (S to L)

PRIVACY POLICY

Last updated: February 18, 2026

At Chienalafolie, we prioritize the protection of your privacy. This policy describes how we collect, use, and disclose your personal information when you use our Services, in compliance with Quebec Law 25 and Shopify platform standards.

1. INFORMATION COLLECTION

When you visit our store, we collect certain information necessary to process your orders and improve your experience.

Information you provide to us
* Identity and Contact: Name, surname, shipping address, billing address, email.
* Order Data: Items purchased, transaction history, order notes.
* Communications: The content of your exchanges with our customer service.

Information collected automatically
* Device Data: Browser version, IP address, time zone, cookie information.
* Interactions: Product pages viewed, search terms used on the site.
This data is collected via cookies and similar technologies powered by Carrd and Shopify.

2. USE OF YOUR DATA

We use your personal information to:
1. Contract Execution: Process your payments, ship your orders, manage returns, and send invoices.
2. Communication: Provide after-sales service and answer your questions.
3. Security: Detect potential fraud and secure the platform.
4. Marketing (with consent): If you have agreed (Opt-in), send you information about our new products like the Coffee Wood or the Coco Duo.

3. SHARING WITH THIRD PARTIES

We never sell your data. We only share it with partners essential to the operation of the store:
* Shopify: Our e-commerce platform provider. Your data is processed according to their Privacy Policy.
* Payment Processors: To secure your banking transactions (we never store your full card numbers).
* Logistics Services: For the physical delivery of your packages.
* Legal Obligations: If required by law or to protect our rights.

4. SECURITY AND INTERNATIONAL TRANSFERS

Your information may be transferred and processed outside of Quebec (notably on Shopify servers in Canada and the United States). By using our Services, you consent to these transfers, which are governed by strict security measures.
We retain your data only as long as necessary for our operations and to comply with our accounting and tax obligations.

5. YOUR RIGHTS (LAW 25)

In accordance with Quebec legislation, you have the following rights regarding your data:
* Right to access and rectification.
* Right to withdraw your consent at any time.
* Right to erasure of your personal information ("Right to be forgotten").

6. DATA PROTECTION OFFICER

The owner of Chienalafolie acts as the Data Protection Officer. For any questions, complaints, or to exercise your rights, please contact us:

Chienalafolie Management
Email: [email protected]
Address: Repentigny, Quebec, Canada

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This policy may be updated to reflect operational or legal changes.

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TERMS OF SERVICE & REFUND POLICY

Access to and use of Chienalafolie.com are subject to these terms. By making a purchase, you unconditionally accept the conditions below.

1. TERMS OF USE

1.1. Intellectual Property
All content (text, logos, images, descriptions) is the exclusive property of Chienalafolie. Reproduction is strictly prohibited.

1.2. Product Nature (Disclaimer)
Our products (Coffee Wood, Coco Duo) are 100% natural. Visual appearance, shape, and density may vary from one piece to another.
* Safety: While our products are safe, human supervision is mandatory during use.
* Wear & Tear: These are consumable products meant to be slowly destroyed. Normal wear or destruction by the dog does not constitute a manufacturing defect.

1.3. Limitation of Liability
Chienalafolie cannot be held responsible for damages resulting from misuse or choosing a size unsuitable for the animal's jaw.

2. REFUND & RETURN POLICY

2.1. Eligibility
For hygiene and veterinary safety reasons:
* Condition: The item must be unused, unchewed, hair-free, and in its original packaging.
* Timeframe: You have 14 days after receipt to initiate a return.
* Sale Items: Discounted or clearance items are Final Sale (non-refundable).

2.2. Return Shipping Costs
Unless due to an error on our part or a major defect upon receipt, return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

2.3. Process
1. Contact us at [email protected] with your order number.
2. Once the return is inspected and approved, the refund will be automatically processed to your original payment method (Card or PayPal via Shopify).
3. Bank processing may take 5 to 10 business days.

2.4. Exchanges (Defects)
We only replace items if they are defective or damaged upon arrival (e.g., wood split in half inside the box). Send us a photo within 48 hours of delivery.

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Governing Law: These terms are governed by the laws of the Province of Quebec, Canada.

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SHIPPING & RETURN POLICY

At Chienalafolie, we are committed to offering you a "Mastered Quality" experience, from order validation to the final chew.

1. SHIPPING

* Delivery Zones: We currently ship everywhere in Canada.
* Processing Time: All orders are carefully prepared within 24 to 48 business hours.
* Shipping Rates: Rates are calculated automatically at checkout based on your address and package weight.
* Tracking: Once shipped, you will receive an email with a tracking number to follow your delivery in real-time.
* Address Errors: Please verify your address. If a package is returned due to an incomplete address, reshipping fees will be charged to the customer.

2. CANCELLATION & MODIFICATION

Due to our fast processing speed, you have a window of 12 hours after purchase to request a change.
Once the order is processed by our shipping center, no changes can be made.

3. RETURN POLICY (14 DAYS)

We accept returns within 14 days of receipt.

Strict Hygiene Condition (CRITICAL)
For canine safety and cross-contamination prevention, we accept no returns on products that are:
1. Removed from original packaging.
2. Used or chewed.
3. Containing hair or odors.

* Fees: Return shipping costs are the exclusive responsibility of the customer (unless defective).
* Sale Items: Discounted or clearance items are Final Sale.

4. RETURN PROCEDURE

1. Contact us at [email protected] with your order number.
2. After validation, we will provide the return address.
3. Use a service with tracking (we are not responsible for lost return packages).

5. DEFECTIVE PRODUCTS

If you receive a product with a major manufacturing defect, please contact us within 48 hours of receipt with a clear photo. We will proceed with a replacement at our expense.

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GENERAL TERMS AND CONDITIONS OF SALE (GTCS)

These Terms govern the contractual relationship between Chienalafolie and anyone making a purchase on chienalafolie.com.

1. ACCEPTANCE

The customer acknowledges having read these GTCS at the time of ordering and expressly declares to accept them without reservation.

2. PRODUCTS AND MASTERED QUALITY

* Nature of products: Our products (Coffee Wood, Coco Duo) are 100% natural. Each piece is unique.
* Variations: Minor differences in color, shape, and texture are normal and do not constitute a manufacturing defect.
* Availability: Offers are valid as long as they are visible on the site, within the limits of available stocks.

3. PRICE AND PAYMENT

* Price: Indicated in Canadian Dollars (CAD), excluding taxes and shipping. Taxes (GST/QST) are calculated at Checkout.
* Payment: Payment is made via the secure Shopify platform. We never have access to your full banking details. The order is validated only after payment confirmation.

4. SHIPPING

* Zones: We ship everywhere in Canada.
* Delays: Processing within 24 to 48 business hours.
* Liability: Chienalafolie cannot be held responsible for delays caused by the carrier or by address errors provided by the customer.

5. RIGHT OF WITHDRAWAL (14 DAYS)

* Timeframe: You have 14 days after receipt to request a return.
* Strict Conditions (Hygiene): For canine safety, only items that are unused, unchewed, and in intact packaging will be accepted.
* Fees: Return shipping costs are the exclusive responsibility of the customer.

6. LIABILITY AND SAFETY

The use of products sold on the site is the sole responsibility of the pet owner.
* Supervision: Human supervision is MANDATORY during use.
* Usage: Chienalafolie is not liable for damages resulting from improper use or choosing an unsuitable size.

7. APPLICABLE LAW

These GTCS are subject to the laws of the province of Quebec, Canada. In case of dispute, the parties agree to seek an amicable solution before any legal action in the courts of the district of Joliette.

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LEGAL NOTICE

In accordance with current regulations, we provide users of chienalafolie.com with the following information:

1. LEGAL INFORMATION

* Owner and Publisher: The site is the exclusive property of Chienalafolie, managed by its owner residing in Repentigny, Quebec, Canada.
* Publication Manager: Chienalafolie Management.
* Contact: For any questions, please email us at: [email protected]

2. HOSTING AND TRANSACTIONS

* Platform Publisher (Showcase): Carrd Inc., 231 Public Square Suite 300, Franklin, TN 37064, USA.
* Payment System & E-commerce: Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada.

3. PRESENTATION AND PRINCIPLE

The Chienalafolie site offers natural chewing products for dogs (Coffee Wood, Coco Duo) under the "Mastered Quality" seal. The user acknowledges using the information provided on the site under their exclusive responsibility.

4. INTELLECTUAL PROPERTY

Chienalafolie is the exclusive owner of all intellectual property rights on texts, logos, and images. Any reproduction or adaptation, in whole or in part, is strictly prohibited without prior written authorization.

5. DATA PROTECTION (LAW 25)

The site complies with Quebec's personal data protection requirements. For more details, please refer to our Privacy Policy.

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